Reputation
How to Respond to Negative Reviews
Believe it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not on
How to Respond to Positive Reviews
A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. In the digital age, a business
Why Your Business Should Want More Reviews on Review Sites
The importance of responding to customers online could not be more prevalent as reviews continue to grow more than ever before. Aside from the fact that re
What is Online Reputation Management?
A business’s reputation used to be what they said about themselves in their advertising and the reach their customers had via word of mouth. Now, consumers
Top 10 Review Websites to Get More Customer Reviews On
In the table below, U.S. Ranking, % U.S. Traffic and Average Monthly U.S. Traffic (unique visitors) data are sourced from Alexa. Businesses should strive t
Review Management Best Practices
68% of consumers trust reviews more when they see both good and bad scores (Econsultancy, 2012). Customers are more review savvy and can spot when things l